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A pleasant story

To: Brass-band <Brass-band@xxxxxxxxxxxxxxxxxx>
Subject: A pleasant story
From: Janet Lewis <admjl1@xxxxxxxxxxxxxxxxx>
Date: Fri, 22 Aug 97 10:09:15 GMT
Priority: low
Reply-to: brass-band@xxxxxxxxxxxxxxxxxx

Re the above, how come that person had to go to B&H, why didn't the dealer 
sort him out and take ownership. The problem with dealerships at the moment, 
whoever they are, is that once a sale has been made they no longer want to 
accept ANY responsibility for that customer. In this case B&H's
customer service appears to have been first class.
I know that sometimes things go wrong with a service or a product, but the 
level of care to "delight" the customer is sadly lacking with suppliers in 
that industry today. At the end of the day they should always try to "exceed 
our expectations" as consumers.



Jeff Lewis
The Marple Band


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