[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: MESSAGE FOR KIRKLEES MUSIC

To: <brass-band@xxxxxxxxxxxxxxxxxx>
Subject: Re: MESSAGE FOR KIRKLEES MUSIC
From: "Mike" <sanmarco@xxxxxxxxxxxxxx>
Date: Wed, 8 Dec 1999 22:01:01 +1000
Priority: low
References: <002001bf3f66$e6103860$dc083c3e@default> <012c01bf3ffb$3e929c00$c128f7c2@kirkleesmusic> <384CAA4A.2A8BDC89@ens.ascom.ch>
Reply-to: brass-band@xxxxxxxxxxxxxxxxxx

----- Original Message -----
From: Steven Hawkes <bhawkt@xxxxxxxxxxxx>

I must agree with Steven on this one although the basic principles of which Mr
Horsfield stands for are justified, I do wonder if his out burst is typical of
Kirklees public relations or in fact whether he spoke with Kirklees blessing.
I had a recent and similar situation where I contacted a number of music
suppliers looking for a percussion part of The Astronaut as it is missing from a
set that I had purchased some time ago. The response I got was that it was
available for a fee, which I do not begrudge them, however the fee was almost
identical to the price of the complete setting.
I found this unacceptable and posted a request for help on the list as I did not
see that there would be a problem as I do possess the originals; unfortunately
this did not produce any results.

I then decided to contact the publishers R Smith & Co Limited, who courteously
replied to my email requesting my postal address.
Within a short period of time the part was mailed to me AT NO
CHARGE.............; this.. is what I call after sales service and customer
relations.
Of course my feeling of satisfaction is overwhelming and publicly congratulate
R Smith & Co on their goodwill.

Mike Argentino
Brisbane Australia


--

Follow-Ups:
- RE: Publishing (was MESSAGE FOR KIRKLEES MUSIC)
  - From: SB Music

References:
- Help!
  - From: ColinThomasBrassBandConductor
- MESSAGE FOR COLIN THOMAS
  - From: martin
- MESSAGE FOR KIRKLEES MUSIC
  - From: Steven Hawkes

Prev by Date: Trombone trios
Next by Date: Re: MESSAGE FOR KIRKLEES MUSIC
Previous by thread: Re Mr Hawkes
Next by thread: RE: Publishing (was MESSAGE FOR KIRKLEES MUSIC)
Index(es):
- Date
- Thread